Terms of Business

Elite Horse and Rider Performance is operated by sole trader Leah Clarke.

For full details of each service I provide, see the services page or discuss directly at the time of booking. I aim to deliver all services with professionalism, care, and accuracy.

Pricing & Payment

Prices are clearly displayed on my website or provided directly before booking. Payment must be made in full on the day of the appointment, unless otherwise agreed.

Accepted payment methods: cash or bank transfer. Cards are not accepted.

Cancellations

If you need to cancel, please contact me as soon as possible. If cancellation occurs within 24 hours of the appointment time, payment in full will be required.

Updates

I may update these Terms of Business from time to time. The latest version will always be available on my website.

 

Privacy Policy

Your privacy matters. This policy explains how I collect, use, store, and protect your personal information when you use my services or website.

Information I Collect

• Your name

• Contact details (email, phone number, address)

• Booking or enquiry information

• Horse‑related information relevant to your booking

• Website usage data (via cookies or analytics tools)

I use your information to:

• Process bookings and enquiries

• Communicate with you

• Deliver services

• Meet legal or regulatory requirements

I do not sell or share your data with third parties for marketing.

I process personal data under:

• Contract – to fulfil your booking

• Consent – for optional cookies or marketing

• Legal obligation – where required by law

• Legitimate interest – to improve my services

Your data is stored securely using reputable systems and platforms. I take reasonable steps to protect your information from loss, misuse, or unauthorised access.

I keep personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to certain processing

• Withdraw consent (where applicable)

You can exercise these rights by contacting me.

If you have concerns about how your data is handled, you can raise a complaint directly with me via the contact page or email: elitehorseandriderperformance@outlook.com

If you are not satisfied with the outcome, you may contact the Information Commissioner’s Office (ICO).

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My website uses cookies to improve performance and user experience. You can manage or disable cookies through your browser settings or via the cookie banner on my website.

Types of Cookies Used

• Essential cookies – required for the website to function

• Performance cookies – help me understand how visitors use the site

• Functional cookies – remember your preferences

• Analytics cookies – used by Wix and third‑party tools to improve site performance

You can manage or disable cookies through:

• Your browser settings

• The cookie banner on my website

Disabling cookies may affect website functionality.

My website is hosted on Wix, which may place cookies for:

• Site performance

• Security

• Analytics

Wix’s cookie information is available at: https://support.wix.com

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GDPR Statement

I comply with the UK GDPR and the Data Protection Act 2018. This means I handle personal data lawfully, fairly, and transparently.

GDPR Principles I Follow

• Lawfulness, fairness, transparency

• Purpose limitation

• Data minimisation

• Accuracy

• Storage limitation

• Integrity and confidentiality

You have rights over your personal data, including:

• Access

• Rectification

• Erasure

• Restriction

• Data portability

• Objection

You can contact me at any time to exercise these rights.

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Data Protection Complaints

If you have concerns about how your data is handled, you can raise a complaint directly with me. If you are not satisfied with the outcome, you may contact the ICO.

You can contact me using:

• Email: elitehorseandriderperformance@outlook.com

• Contact Form

Please include your name, contact details, and a brief description of your concern.

What Happens Next

I will:

• Acknowledge your complaint within 30 days

• Investigate without undue delay

• Keep you informed

• Provide a clear final response

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By using this website, you agree to:

• Use the site lawfully

• Not attempt to copy, reproduce, or misuse content

• Not engage in harmful or disruptive behaviour

• Accept that website content may change at any time

All content on this website is owned by Elite Horse and Rider Performance and may not be reproduced without permission.